Seller Agreement Between easy and Business Partner
By registering on the easy Partner App or Website, the Business Partner (“Partner”) confirms acceptance of these Terms and Conditions (“Agreement”). These Terms form a legally binding agreement between easy Address Delivery Services LLC (“Service Provider”) and the Partner.
The purpose of this Agreement is to define the relationship between the Service Provider and the Partner for enabling the Partner to sell goods or services through the service providers’ on-demand delivery platform.
By clicking “I Agree” or “I Accept” on the app or website, the Partner acknowledges that this Agreement is legally binding under Jordanian law and equivalent to a signed written contract.
1. Definitions
· Partner Account: The account created by the business on the easy Partner App or Website for accessing easy’s services.
· Service Provider: easy Address Delivery Services LLC. (easy)
· Partner: the business registering on the easy Partner App or Website.
2. Scope of Services
The Service Provider agrees to provide the following:
· Provide a digital platform for listing and selling the Partner’s goods or services.
· Facilitate customer orders through easy App.
· Arrange delivery services via easy’s logistics providers.
The Partner agrees to provide the following:
· Accurate details for their goods/services, including pricing, descriptions, and availability.
· Fulfill orders in a timely manner in compliance with the agreed service level agreements (SLAs).
3. Obligations of Service Provider
· Ensure the platform remains operational with a minimum uptime of 99%.
· Promote the Partner's offerings through paid marketing campaigns.
· Provide order tracking and status updates for both customers and the Partner.
· Disburse payments to the Partner as per the payment terms outlined in Clause 5.
4. Obligations of the Partner
· Ensure all goods or services meet agreed-upon quality standards.
· Maintain real-time updates of stock or service availability.
· Prepare and hand over orders to delivery personnel within the defined preparation time on the platform.
· Notify the Service Provider immediately of any service interruptions or delays.
· All goods must be securely packaged to prevent damage during transit. Packaging should comply with local regulations for food safety and product handling.
· Provide the Service Provider with timely and accurate information for deliveries.
5. Partner Branches
The Partner must ensure their branch information (addresses, contacts, working hours) is kept updated in the Partner panel/website.
6. Service Level Agreement (SLA)
The Partner agrees to meet the following performance metrics:
· Order Fulfillment Time: Prepare orders for handover within the defined preparation time on the platform with allowance of 3-5 minutes.
· Order Accuracy: Ensure 99% accuracy for all orders dispatched.
· Customer Complaints: Complaints must be acknowledged within 2 minutes and resolved within 10 minutes, barring complex issues requiring additional investigation.
7. Fees and Payments
· Admin Fee: Item prices will include a percentage as admin fee that will be added automatically by the Service Provider and will be paid by the customer. For example, if the admin fee is 10%, Partner defines the price for an item to be JOD 20, the price that will show in the app for customers is JOD 22. So, JOD 20 will be paid to the Partner and JOD 2 will be paid to the Service Provider.
· The Partner agrees and acknowledges that the fixed per-order fee specified in this Agreement (JOD 1.5 for food and beverages and JOD 1.25 for others) is mandatory and payable on every completed, canceled, or refunded order where preparation has begun or delivery has been dispatched. The Partner shall not dispute, withhold, or refuse payment of the fixed fee for any order.
· The Partner shall bear all payment gateway processing fees associated with online customer payments, including but not limited to credit/debit card processing fees, digital wallet fees, and any payment settlement charges applied by the Service Provider’s payment processing partners. Such fees shall be automatically deducted from the Partner’s payout.
· The Partner shall bear the Cash on Delivery handling fee applied per COD order, which covers cash collection, reconciliation, and remittance services. The COD fee will be deducted from the Partner’s payout for each COD transaction.
· Fixed fees per-order, payment gateway fees, COD handling fees, and any other charges payable by the Partner under this Agreement are subject to applicable Jordanian Sales Tax. The Partner agrees to bear all applicable Sales Tax amounts in accordance with Jordanian tax laws.
· Payment Cycle: Payments will be made to the Partner every 5th, 14th or 30th days “as per the request of the Partner”. Payments will be made via bank transfer or any other method agreed in writing by both parties, minus the applicable admin fee.
· Refunds and Disputes: Refunds processed due to Partner errors such as incorrect orders or late fulfillment will be deducted from the Partner’s payouts.
· The rates outlined in this agreement shall remain fixed for 6 months.
· Rates can be adjusted by the Service Provider and must be communicated in writing with the Partner at least 30 days in advance.
· All payments are exclusive of Sales Tax unless explicitly stated.
· The Partner is responsible for including applicable Sales Tax amount in their pricing and issuing Sales Tax -compliant invoices
· The Service Provider shall not be held responsible for the Partner’s Sales Tax compliance obligations.
· The Partner agrees to comply with any refund decisions made mutually by the Service Provider and Partner where required to protect customer experience or service quality.
· The Partner agrees to fully comply with the fee structure outlined in this Agreement, including the, fixed per-order fee, payment gateway fees, COD handling fees, tax obligations, refund deductions, and any fee adjustments communicated in accordance with this Agreement. The Partner shall not alter, bypass, or attempt to circumvent the contractual fees by any means. Any violation of the agreed fee structure may result in suspension, financial adjustments, or termination of this Agreement.
8. Contractual Compensation for SLA Violations
· For each 3 consecutive missed SLA such as delayed handover or inaccurate orders, compensation of JOD 20 will be applied by the Service Provider.
· Persistent SLA violations (3 consecutive months) may result in suspension or termination of this Agreement.
· Failure to update stock availability, leading to canceled orders, will result in compensation of JOD 10 for every three (3) missed stock updates that result in order cancellations.
· Contractual compensation amounts for SLA violations shall not exceed 20% of the Partner’s monthly earnings.
9. Intellectual Property
· The Partner grants the Service Provider a non-exclusive license to use their trademarks, logos, and images for marketing purposes.
· The Service Provider may use the Partner's intellectual property for promotional campaigns, platform listings, and advertising across digital and offline media.
· All intellectual property rights of the Partner remain their exclusive property.
· Upon termination, the Service Provider shall cease using the Partner’s intellectual property within 30 days.
10. Termination and Cancellation
· This Agreement will begin on the date the Partner accepts these Terms electronically and will continue for 1 year unless terminated earlier per this section.
· Either Party may terminate this Agreement after the completion of a minimum commitment period of 6 months, by giving 30 days’ written notice (including electronic notifications through email, in-app alerts, or dashboard messages).
· The Service Provider may terminate immediately in cases of fraud, misuse, repeated SLA violations, or breach of confidentiality.
· Immediate termination may occur in cases of:
o Breach of confidentiality.
o Failure to resolve repeated customer complaints.
· Upon termination, both Parties agree to complete all ongoing orders and settle outstanding payments within 30 days.
· The Service Provider reserves the right to suspend Partner operations immediately if the Partner’s actions or inactions create operational risk, customer harm, or financial exposure.
· The Partner shall not engage in any fraudulent activity including but not limited to creating artificial or fake orders. The Service Provider may terminate this Agreement immediately in such cases.
· The Service Provider may terminate this Agreement if the Partner fails to pay any due amounts under this Agreement within fifteen (15) days after receiving a written notice (including electronic notifications through email, in-app alerts, or dashboard messages) of non-payment from the Service Provider.
· This Agreement automatically renews until terminated by either Party in accordance with these Terms.
· The Service Provider may temporarily suspend the Partner Account during investigations of operational issues, fraud suspicion, customer harm, or safety concerns, without liability.
11. Force Majeure
· If a Force Majeure event makes performance of obligations impossible, the affected Party shall be excused from performance to the extent of the impossibility, in accordance with Article 247 of the Jordanian Civil Code.
· If performance becomes excessively difficult, the Parties shall renegotiate in good faith.
12. Confidentiality
· Both parties agree to maintain the confidentiality of all non-public, proprietary, and sensitive information received from the other party.
· Both Parties agree to maintain confidentiality regarding customer data, pricing, and business strategies.
· Each party agrees to use the other’s Confidential Information solely for the purposes outlined in this Agreement.
· The Partner agrees not to use the Service Providers’ data, including customer information and operational insights, for any purpose other than fulfilling its obligations under this Agreement.
· Any material breach of confidentiality entitles the Service Provider to suspend the Partner immediately and pursue legal remedies as permitted under Jordanian law.
· This confidentiality obligation extends beyond the termination of this Agreement for a period of 3 years.
13. Indemnification and Liability
· The Service Provider’s liability is limited solely to direct damages arising from proven technical errors on the platform.
· The Service Provider shall not be liable for any indirect, consequential, special, or punitive damages.
· The maximum liability shall not exceed the total fees paid by the Partner to the Service Provider in the preceding 30 days.
· The Partner agrees to indemnify, defend, and hold harmless the Service Provider, its affiliates, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to the Partner’s goods or services, including but not limited to product quality, food safety, hygiene, labeling, pricing errors, or non-compliance with applicable laws and regulations.
· The Partner shall be solely responsible for the quality, preparation, hygiene, and safety of all food and beverage items, including compliance with Jordanian food safety regulations.
14. Dispute Resolution
· This Agreement shall be governed by and interpreted in accordance with the laws of the Hashemite Kingdom of Jordan.
· Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Amman (Court of First Instance).
· Prior to initiating legal proceedings, the Parties shall attempt in good faith to resolve the dispute through mediation within 15 days of a written notice (including electronic notifications through email, in-app alerts, or dashboard messages) of dispute.
15. Environmental Responsibility
· The Partner agrees to explore sustainable practices, such as eco-friendly packaging and waste reduction, in collaboration with the Service Provider.
16. Data Protection
· Both Parties shall comply with all applicable Jordanian laws relating to data privacy, including the Jordan Cybercrime Law No. 17 of 2023, and shall ensure that customer data is securely handled and used solely for service fulfillment.
17. Activation of Partner Services
· The Service Provider will notify the Partner in writing once the Partner’s designated service area is officially covered and operational on the platform.
· Activation includes finalization of delivery logistics, menu/listing updates, and technical readiness.
· Until such time, the Partner’s offerings will remain inactive, and no orders will be accepted from that area.
· The Partner agrees to await official confirmation from the Service Provider before considering the service live or promoting its availability.
18. Electronic Records & Signatures
· The Partner agrees that all actions performed through their Partner Account, including accepting these Terms, updating business information, and performing electronic submissions, constitute valid electronic signatures under Jordanian Electronic Transactions Law and have the same legal effect as handwritten signatures.
19. Miscellaneous
· This Agreement constitutes the entire understanding between the parties.
· Any updates to these Terms will be communicated electronically. Continued use of the platform constitutes acceptance of updated Terms.
· If any provision is invalid, the remaining provisions shall remain enforceable.
· Neither party may assign this Agreement without prior written consent.
· This Agreement may be executed in English, but for the purposes of filing before Jordanian courts, an official Arabic translation shall prevail.
· This Agreement may be executed electronically and in counterparts, each of which shall be deemed an original.
· The Partner must maintain working phone numbers and respond to calls from easy operations team within 3 minutes.
· The Service Provider is not responsible for delays caused by the Partner’s staff, preparation process, or internal operational issues.
· All communications, notifications, and approvals may be issued electronically through email, the easy website, or in-app notifications. The Partner agrees that electronic communications have full legal effect.
· The individual accepting these Terms on behalf of the Partner confirms they have full legal authority to bind the business.
· The Partner is responsible for ensuring that all information entered on the easy Partner App or Website, including pricing, menu items, availability, contact details, and branch data, is accurate and up to date.
· The Service Provider may update or enhance the platform features, operational processes, or technical requirements from time to time. The Partner agrees to comply with such changes to continue using the platform.
· The Partner is responsible for maintaining the security of its login credentials, devices, and staff access. easy is not responsible for unauthorized actions made through the Partner Account.